CaffeLenaTV Subscriber FAQ
I am unable to sign in
Click “Forgot Password?”
Enter email associated with account and click “Send Instructions”
I did not receive an email for password recovery
This may mean the email you entered when signing up had an error. Please contact firstname.lastname@example.org and ask us to check on your account details.
I bought tickets but I can’t find where to watch the show
The CaffeLenaTV Catalog (caffelena.tv/catalog) always displays tonight’s show on the first slide at the top of the page and includes a link to view the show
If you’re looking for a future show, you can find the full list of our upcoming live streams here: caffelena.tv/categories/live-streams
Check your email for an order confirmation from CaffeLenaTV which will include a link to the purchased live stream (check spam if it does not appear in your inbox)
I missed the live broadcast but I’d like to watch a recent show
You can find the past week of shows in our Recent Live Streams playlist here: https://caffelena.tv/categories/recent-live-streams
All live streams are available on demand for one week, and can be rented during that time. If you bought a ticket for the live show but could not watch, you will still have access during this time.
I would like more information on becoming a subscriber to CaffeLenaTV
GO LIVE: For $10/month, Go Live Subscribers get access to 4+ live streamed shows per week. Watch live, or anytime up to 7 days after the show.
ALL ACCESS: For $15/month, All Access Subscribers receive all Go Live benefits PLUS unlimited access to our curated vault of favorite past shows and music classes.
You can find more information on our subscription offerings here: https://caffelena.tv/pages/subscribe
Please reach out to email@example.com if you have any questions
Is my computer the only place I can watch CaffeLenaTV shows?
We have three apps available for Subscribers and ticket buyers! You can access CaffeLenaTV content on iOS (iPhone/iPad) and Android mobile devices as well as Roku Smart TVs. Just search "CaffeLenaTV" in the app store.
You can login using the same username and password! If you bought a ticket for an individual show, that will be the only "unlocked" content in the app.
I am interested in a specific archived show, but I can’t find it in the Vault
The Vault does not contain every archived show. We rotate shows, usually adding two per month. Shows may remain in the Vault for 6 months or more.
We always welcome Subscriber feedback - if there is a particular show that you’d like to see added to the Vault, please let us know.
I’d like to purchase a Gift Card for CaffeLenaTV
Gift Cards can be purchased for a specific amount OR as a gift subscription for a certain number of months.
You can find both options and follow the instructions to send your CaffeLenaTV Gift Card here: https://caffelena.tv/gift_cards/new